Terms of service

Maison Muse UK is the brand name of Maison Muse UK. These Terms and Conditions govern your access to and use of the website http://www.maisonmuse.uk/ (the "Website"), operated by Maison Muse UK. These Terms also apply to all products and services offered through the Website.

By accessing the Website or using our services, you agree to be legally bound by these Terms.

Company name: Maison Muse UK
Email: support@maisonmuse.uk

Follow @shopmaisonmuse and set the tone with your signature style.

No registration is required to browse the Website. However, to purchase products or access certain services, you must register and accept these Terms.

Maison Muse UK offers fashion products through the Website. These Terms define the rights and responsibilities between Maison Muse UK and its users. If you do not agree, please refrain from using the Website or our services.

The Website is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm that you have full legal capacity under the laws of your country of residence or have parental/guardian consent if a minor.

Illegal use of the Website, including copyright violations, is strictly prohibited.
Introducing viruses, malware, or other harmful software is not allowed.
Violations may result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS
We may restrict access to the Website or services at our discretion.

Information on the Website may be transmitted over networks and adjusted to meet technical requirements. Payment details are always encrypted.

You may not reproduce, sell, or exploit any portion of the Website or its services without written permission.

Section headings are for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee the accuracy or timeliness of any information. All content is for general informational purposes and should not replace personalized advice.

Some content may be outdated; we reserve the right to modify content but are not obligated to do so.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
All prices are subject to change at any time without notice.

We may modify or discontinue products or services at our discretion.

We are not liable for price changes, service interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION
Products may be offered exclusively online and are subject to stock availability. Our Return & Refund Policy governs returns and exchanges.

We aim to display products accurately, but colors may vary depending on device settings.

We may limit product sales to specific regions or groups and modify product details at any time. Offers are void where prohibited by law.

We do not guarantee that products will meet personal expectations or that defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel orders at our discretion. Purchase quantities may be limited per individual, household, or order. Affected customers will be contacted.

You agree to provide accurate, complete, and current account and billing information.

Please refer to our Return & Refund Policy for more information.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
The Website may include third-party tools or services that we do not control.

These tools are provided "as is" without warranties. Use is at your own risk.

You should review any third-party terms before using their tools.

Future tools or features added to the Website are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include links or content from third parties.

External links are for informational purposes only. We are not responsible for third-party content or actions.

Please review third-party terms and policies before using external sites. Complaints about third-party products should be directed to the respective providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit content (reviews, suggestions, entries), you grant Maison Muse UK unrestricted rights to use, reproduce, and distribute it.

We are not obligated to maintain submissions as confidential, compensate you, or respond.

We may remove content we consider inappropriate, offensive, or illegal.

You guarantee that your submissions do not infringe rights, contain malware, or include false information. You are responsible for your content.

We disclaim responsibility for user-generated or third-party content.

SECTION 10 – PERSONAL INFORMATION
All personal information is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Typographical errors or inaccuracies may occur, including product details, pricing, offers, shipping fees, or availability.

We may correct errors, update information, or cancel orders at any time without notice, even after order submission.

SECTION 12 – UNACCEPTABLE USES
The following uses are strictly forbidden:
(a) violating laws or regulations
(b) encouraging illegal acts
(c) breaching local, national, or international laws
(d) infringing intellectual property rights
(e) harassing, abusing, or harming others
(f) spreading false or misleading information
(g) distributing malware or harmful software
(h) harvesting others’ personal information without consent
(i) spam, phishing, or scraping activities
(j) unethical, immoral, or offensive use
(k) bypassing or tampering with security features

We may restrict access for violators.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free services.

Use of the Website, products, and services is at your own risk. All services are provided "as is" without warranties of any kind.

Maison Muse UK, its employees, partners, and affiliates are not liable for direct or indirect damages, including lost profits or data, even if aware of potential damages.

Where liability limits are restricted by law, the minimal allowable limits apply.

SECTION 14 – INDEMNIFICATION
You agree to indemnify Maison Muse UK and its affiliates against all claims, liabilities, or expenses resulting from your breach of these Terms, legal violations, or infringement of rights.

SECTION 15 – SEVERABILITY
If any provision is invalid or unenforceable, the remainder will continue in full force. Invalid provisions will be enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION
Obligations prior to termination survive termination.

You may discontinue using the Website at any time. Breaches may result in termination without notice. Outstanding obligations remain valid.

SECTION 17 – COMPLETE AGREEMENT
Failure to enforce any part of these Terms does not waive rights.

These Terms, together with referenced policies, form the full agreement between you and Maison Muse UK. Ambiguities are not construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The latest version of these Terms is always available on this page.

Maison Muse UK may update, modify, or replace any portion of these Terms at any time. Continued use of the Website constitutes acceptance of the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

Love It or Return It

We want you to love your Maison Muse UK purchase. But if it’s not quite right, our return process is simple and stress-free.

Return Window

You have 60 days from the day your order is delivered to request a return. Items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees—what you see is what you get.

How to Start a Return

To begin, contact us at support@maisonmuse.uk with your order number. Our team will guide you through the next steps.
Please note: return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your package arrives safely.

Exchanges

If you’d like to exchange an item, simply mention this when contacting us—our team will happily help you find the right product.

Refunds

Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Your bank or payment provider may require a little extra time to complete the transfer.

Need Help?

Still have questions? Reach out anytime at support@maisonmuse.uk. We’re here to make your Maison Muse UK experience exceptional.

SECTION 21 – CONTACT INFORMATION
For questions or support:

Company name: Maison Muse UK
Email: support@maisonmuse.uk

Follow @shopmaisonmuse and set the tone with your signature style.

Thank you for choosing Maison Muse UK, where style, creativity, and self-expression come together.